Pre-orders
We get small allocations on new releases, often single digits. Reserving one puts your name on it. A pre-order is paid in full when you order, so the toy is yours the day it lands. We call you the moment it arrives.
Step 1 · Reserve
Pay the amount shown on the item. That’s your spot in line.
Step 2 · We wait
Release dates move. We keep you posted if the factory slips.
Step 3 · We call
The day it lands you get a call or a text, not an automated email.
Step 4 · Pay & go
Settle the balance and pick it up, or we ship it out as soon as it is through the door.
Straight answers about pre-orders
Can I get my money back?
A pre-order is paid in full when you order it, and you can cancel for a full refund right up until 14 days before we receive the item. After that we’ve already committed to buying it from the maker, so it cannot be refunded from that point on.
What if the price changes?
Your price is locked at the number shown when you reserved. If the manufacturer raises it, that’s our problem, not yours.
What if it never gets made?
It happens. If the run is cancelled you get every cent back, no questions.
How much do I pay now?
The whole price, at checkout. That is what reserves it. The item’s page shows the exact figure before you buy, and nothing else is owed when it arrives. If you would rather arrange something else, ring us.